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Refund Policy

Last Updated: 10 September 2026

At SNIFF. STAY. SWAY., every fragrance is packed with care and checked before dispatch. Because perfumes are personal-use products, we follow a clear return and replacement policy to maintain product quality, hygiene, and authenticity.

Please read this policy carefully before placing an order.

1. RETURN ELIGIBILITY

We accept return or replacement requests only in the following situations:

You must contact us within 48 hours of receiving the order.

Requests made after this period may not be accepted.

2. NON-RETURNABLE PRODUCTS

For hygiene, safety, and quality-control reasons, we generally cannot accept returns for:

Fragrance Preference

Fragrance perception is subjective and can vary from person to person.

A perfume smelling different from what you expected, not matching your personal preference, or developing differently on your skin is not considered a product defect.

Therefore, we cannot offer returns or refunds simply because you do not like the fragrance.

3. UNBOXING VIDEO REQUIREMENT

For claims involving:

we strongly recommend recording a continuous unboxing video from the moment the sealed package is opened.

The video should clearly show:

This helps us verify and resolve your claim quickly.

We may request photographs, videos, order details, and packaging images before approving a replacement or refund.

4. HOW TO REQUEST A RETURN OR REPLACEMENT

To raise a request, contact us within 48 hours of delivery with:

Contact us at:

Email: [your support email]
WhatsApp: [your WhatsApp number]

Please do not send the product back without receiving confirmation from our customer-support team.

5. REPLACEMENTS

If your claim is approved, we may provide a replacement for:

Where possible, we will replace the product with the same fragrance and variant.

If the same product is unavailable, we may offer:

depending on the circumstances.

6. REFUNDS

Refunds are generally issued when:

Once approved, refunds will normally be processed to the original payment method.

Depending on your bank, payment gateway, or UPI provider, the refunded amount may take several business days to appear in your account.

Any payment-gateway or banking processing timeline is outside our direct control.

7. SHIPPING CHARGES

Original shipping charges are generally non-refundable unless:

Where the customer is responsible for returning an approved product for another reason, return-shipping charges may be borne by the customer.

8. ORDER CANCELLATIONS

Orders can be cancelled only before they are dispatched.

Once an order has been shipped or handed over to the courier partner, cancellation may no longer be possible.

To request a cancellation, contact us as soon as possible with your order number.

If a prepaid order is successfully cancelled before dispatch, the eligible amount will be refunded to the original payment method.

9. CASH ON DELIVERY ORDERS

If Cash on Delivery is available, please ensure that:

Repeated refusal of COD orders or intentionally incorrect delivery information may result in COD being unavailable for future purchases.

10. FAILED OR UNDELIVERED ORDERS

If an order is returned to us because of:

re-shipping charges may apply.

For prepaid orders, any refund issued after the parcel returns to us may be adjusted for applicable shipping and return-shipping costs, where permitted.

11. DAMAGED OR TAMPERED PARCELS

If the outer parcel appears visibly:

please avoid accepting the package where reasonably possible.

If you do accept it, record the condition clearly before opening and contact us immediately.

12. SALE, PROMOTIONAL & DISCOUNTED PRODUCTS

Products purchased during:

may be eligible only for replacement in case of damage, leakage, wrong product, or an approved defect.

Change-of-mind returns are not accepted for discounted products.

13. GIFT SETS & COMBOS

Gift sets, discovery sets, combos, and bundled products must be returned as a complete set when a return is approved.

Individual items from a combo cannot normally be returned separately unless the specific item received was damaged, defective, missing, or incorrect.

14. FREE GIFTS

If an order includes a complimentary gift, sample, or promotional product, the free item may also need to be returned when the main order is returned.

Free gifts do not carry a separate cash refund value.

15. EXCHANGE POLICY

We generally do not offer exchanges for:

However, if you receive the wrong product from our side, we will arrange an eligible replacement after verification.

16. PRODUCT VARIATION

Perfumes may show slight variations in:

Such minor variations do not necessarily indicate a defect and generally do not qualify for a return.

Perfume colour may also naturally deepen over time depending on the fragrance ingredients and storage conditions.

17. STORAGE RESPONSIBILITY

To maintain the quality of your fragrance, store it:

Damage caused by improper storage after delivery will not qualify for replacement or refund.

18. RETURN INSPECTION

All approved returned products are inspected after they reach us.

If we find that:

we may reject the return or refund request.

19. REFUND ABUSE & FRAUDULENT CLAIMS

SNIFF. STAY. SWAY. reserves the right to reject claims involving suspected:

Appropriate action may be taken where misuse is identified.

20. CONTACT US

For returns, replacements, refunds, or order-related concerns, contact:

SNIFF. STAY. SWAY.

Email: hello@sniffstaysway.com
WhatsApp: +91 9996162163
Website: sniffstaysway.com
Business Address: 6491, Kariwala , Sirsa 125075

Please mention your Order Number when contacting us.

We want every SNIFF. STAY. SWAY. customer to receive their fragrance in perfect condition. If something genuinely goes wrong with your order, our team will work to resolve it fairly and as quickly as possible.

SNIFF. STAY. SWAY.
SNIFF the first impression. STAY in the memory. SWAY with your presence.

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